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Ordering Info
1. Can I cancel my order?

1. Cancellation Before Payment

You may cancel your order before payment is completed.

 

2. Cancellation After Payment

Once payment has been confirmed, orders cannot be canceled directly via the website. To request a cancelation, please contact our customer support team, and we will assist with processing your request.

 

3. Post-Shipment Policy

Cancelation: Orders cannot be canceled after shipment.

Return for Quality Issues: If the product has quality-related defects, we offer a return service. Please contact service01@elecbee.cn with details of the issue to initiate the return process.

 

(Click here to see the FAQ: Return and Refund)